Facebook isn’t being a dick!
When your being bullied by a fake account……
Most people don’t know or are unaware of the fact that Facebook does not have enough manpower, (by
this I mean physical personnel) to single handily go through each and every account reported to
determine whether it is a fake account or not, so how does Facebook monitor, filter and make decisions
around which accounts get shut down and which ones don’t? This selection process is done by a
computer-generated system which is not always accurate, there are more than one billion people active
on Facebook so if we were to imagine how many people it would take to manage the selection process
in terms of Fake accounts alone then even with humans managing this system there would be countless
mistakes and I imagine a huge level of disputes around multiple accounts, the use of multiple names,
incorrect or false information e.c.t.
When the computer generated system seems to have made a mistake or has let an account slip through
the cracks there are things you can do, like dispute the decision, which then means it gets passed on to a
human to be reviewed from there a decision is made, so recently someone I know experienced some
pretty full on bullying by a person with a fake account and for no apparent reason other than for the
bully to get their kicks, we refer to these bullies as trolls, they build and feed off the reactions of others
they attack and of course the initial reaction for anyone being attacked is to respond with things like
“who are you”, “do I know you”, “what do you want” in a quest to find answers to why they are being
contacted or targeted by this unknown profile, once interaction has begun it’s easy for things to quickly
steam roll out of control, by this I mean even reporting and blocking the bully doesn’t mean it ends
there, as these trolls usually have multiple accounts so they will continue to bully using one of their
In the case I am referring to the troll made a number of threats to steal images and personal information
in a bid to pose as that person, they will even go as far as mentioning your children, family members and
friends to spark some kind of reaction, and nine times out of ten it does exactly that.
The key is to not react, not respond, as hard as it may be, especially when a troll hits an emotional
button you must stay strong in limiting any kind of reaction that will feed the beast and while Facebook
sometimes gets it wrong just keep being persistent and remember that it’s a computer generated
system and Facebook isn’t deliberately being a dick.
~ Emma Taylor OTOTGo Crowd Controller